Terms & Conditions

Last updated: 09/08/2025

1. About Us

This website is owned and operated by imuniqueUK.
Email: [email protected].
We create and sell custom-made goods, crafted to order.

By placing an order with imuniqueuk.com, you agree to the terms set out below. Please read them carefully before ordering.

2. Use of This Website

• You agree not to misuse our website or use it for unlawful purposes.

3. Products & Descriptions

• All items are handmade and may have slight variations in colour, placement, or finish — this is part of their unique character.
• We make every effort to ensure product details, descriptions, and prices are accurate.

4. Ordering & Payment

• When you place an order, you will receive an email confirming we have received it.
• A contract is formed when we accept your order and payment is processed.
• Payments are taken at the time of ordering.

5. Delivery

• We will dispatch your order within the timeframe stated on the product listing.
• Delivery times may vary depending on your location and the postal service.
• We are not responsible for delays caused by couriers or events beyond our control.

6. Returns & Cancellations

• As all products are custom-made, we do not accept returns or exchanges unless an item is faulty or not as described.
• Faulty items must be reported within 14 days of delivery, with clear photos showing the issue. We will arrange a replacement or refund once the fault is confirmed.
• Orders may be cancelled within 24 hours of placing the order. After this time, production will have begun and we cannot cancel or refund the order.
• It is your responsibility to ensure all personalisation details (names, dates, spellings, colours) are correct when ordering.

7. Liability

• We are not liable for indirect losses, including loss of profit, income, or data.
• Nothing in these terms limits our liability for death or personal injury caused by negligence.

8. Intellectual Property

• All content on this site — including text, images, and designs — is the property of imuniqueUK and may not be copied or reproduced without permission.

Privacy Policy

Last updated: 09/08/2025

1. About Us

This website is owned and operated by imuniqueUK.
Email: [email protected]
We create and sell custom-made goods, crafted to order.

imuniqueUK respects your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from imuniqueuk.com.

2. Information We Collect

We may collect:

• Contact details: Name, email address, phone number, billing and shipping addresses.
• Order details: Products purchased, personalisation information, payment method (processed securely by third-party providers — we do not store your card details).
• Account details: If you create an account, your login and profile information.
• Technical data: IP address, browser type, and browsing behaviour via cookies (see section 6).

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your order or account.
• Send updates, offers, or newsletters (only if you opt in).
• Improve our website and services.

4. Sharing Your Information

We do not sell your personal information. We only share it with:

• Payment processors (e.g., PayPal, Stripe) to take payment securely.
• Delivery companies (e.g., Royal Mail, couriers) to deliver your orders.
• Service providers who help operate our website (e.g., hosting platforms).

5. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request corrections to incorrect data.
• Ask us to delete your data (in certain circumstances).
• Object to certain uses of your data, such as marketing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at [email protected].

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined above and to meet legal or accounting requirements.

7. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse website traffic.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Security

We take appropriate measures to protect your personal information from loss, misuse, or unauthorised access.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales

11. Contact Us

If you have any questions about these Terms and Conditions or how your data is handled, please contact us at:
imuniqueUK
Email: [email protected]

Cookie Policy

Last updated: 09/08/2025

This Cookie Policy explains how imuniqueUK uses cookies and similar technologies on imuniqueuk.com.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and provide information to improve services.

2. Types of Cookies We Use

Essential Cookies

• Required for the site to work (e.g., shopping cart, secure checkout).
• Cannot be switched off in our systems.

Performance & Analytics Cookies

• Help us understand how visitors use our site so we can improve it.
• Information is aggregated and anonymous.

Functionality Cookies

• Remember your preferences (e.g., language, location).

Advertising Cookies

• If we run ads, these help show relevant products and track effectiveness.

3. How We Use Cookies

We use cookies to:

• Keep your shopping cart active.
• Save your preferences.
• Analyse website traffic and performance.
• Show relevant offers and products.

4. Managing Cookies

You can control cookies through your browser settings:

• Block all cookies.
• Allow only certain types.
• Delete cookies stored on your device.

Please note: disabling some cookies may affect site performance or prevent certain features from working.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

6. Contact Us

If you have any questions about our use of cookies, contact us at:
I’m Unique UK
Email: [email protected]